Website Terms of Service
Welcome to heavenlyrice.com website operated by See Hoy Chan (1988) Private Limited (the “Website”). We are a registered company in Singapore with our registered office at 100c Pasir Panjang Road, Singapore 118519, Tel: (65) 6535 5222 and we refer to ourselves as “Heavenly Rice”, “See Hoy Chan”, “we” or “us” or “our” in this terms of service.
Please read this agreement carefully. By browsing, accessing or using this website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the “Agreement”). Should you have any questions pertaining to this Agreement, please write to us via email firstname.lastname@example.org.
- In General
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
- Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Heavenly Rice or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Heavenly Rice and its licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Heavenly Rice. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Heavenly Rice.
- User and User Generated Contents
Heavenly Rice reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.
- Submission of material
You own all of the content and information you post on Customer Review, Feedbacks and the comments section (the “Community Areas”) of the Website, and you can control how it is shared through your privacy settings. In addition: For content that is covered by intellectual property rights, like photos and videos (“IP content”), you specifically give us the following permission, subject to your privacy settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Heavenly Rice (“IP License”). This includes for example and without limitation the right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. In certain circumstances Heavenly Rice may also share your contribution with trusted third parties. This IP License ends when you delete your IP content or your account provided that your content may still be accessible if it has been shared with others, and we are not obligated to delete IP content shared by you. You also acknowledge that Heavenly Rice is not obliged to publish any material submitted by you on any Heavenly Rice publication. When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others). When you use an application, your content and information is shared with the application. We require applications to respect your privacy, and your agreement with that application will control how the application can use, store, and transfer that content and information. When you publish content or information using the “Public” setting, it means that you are allowing everyone, including other Website users , to access and use that information, and to associate it with you (i.e. your name and profile picture). We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified). We always appreciate your feedback or other suggestions about Heavenly Rice, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them). By submitting any material to us, you agree to use the Heavenly Rice Community Areas in accordance with this Terms and Conditions. If you do not want to grant Heavenly Rice the permission set out above on these terms, please do not submit or share your contribution. The Service provides you with the ability to interact with social media services, such as through Facebook “Like” buttons, Twitter and otherwise. These features may enable integration and/or access to your social media accounts. We do not control those social media services, your profiles on those services, modify your privacy settings on those services or establish rules about how your personal information on those services will be used. You and the social media service providers are in control of those issues, not Heavenly Rice. You are encouraged to read all policies and information on the applicable social media services to learn more about how they handle your information before using any such features made available to you on our Service. We are not responsible for any acts or omissions by any social media service provider or your use of features that come from their platform.
- Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with Heavenly Rice you must be over 18 years of age and possess a valid Paypal account or valid credit or debit card issued by a bank acceptable to us. Heavenly Rice retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Heavenly Rice or may in some cases be a third party. Where a contract is made with a third party Heavenly Rice is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.
- Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
- Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, we may send you the refund via Paypal. Where applicable, prices are inclusive of Singapore Goods and Services Tax (GST). Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Price’. The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction and it is processed using third party payment provider Paypal (https://www.paypal.com). Your use of Paypal is subject to Paypal’s terms and conditions. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted by Paypal.
- Discount Codes
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.
- Delivery Service Operation
Our HomeDirect Delivery Service (“Delivery Service”) operates delivery from Monday – Friday, 8.30am – 5pm (the “Working Days” or “Working Hours”). Delivery Service routes are fixed. Upon payment approval and clearing, our customer service staff will contact you within 1-2 Working Days to arrange a Delivery Service. HomeDirect will allocate and inform customers of delivery period on day of delivery. This arrangement is to ensure all customers will receive their orders in the allocated delivery period.
- HomeDirect Customer Service Hotline
Our HomeDirect Customer Service Hotline can be reached at telephone number (65) 6535 5222. Our customer service operators may attend to you personally on Monday – Friday, 8.30am – 5.30pm (the “Hotline Hours”).
- Singapore Delivery Coverage
Delivery in Singapore does not include of Jurong Island, Sentosa, Senoko and Tuas. No delivery outside Singapore.
- Order Cancellation
All sales are final, no cancellation or amendment is allowed once order is submitted
- Combined Delivery For Added Items
If you would like to add items to your order and combine the delivery, please create the second order and make request for combined delivery via email to email@example.com.
- Return Policy Due To Discrepancies
If there are discrepancies in items delivered, you may report it within 48 hours upon receiving the products via email to firstname.lastname@example.org. During this process, we may request for photo of the discrepancies items to be taken. The following conditions may be considered as discrepancies: (1) If any product proves to have been delivered in a damaged / defective condition or wrong items delivered (2) If items are wrongly or short delivered by mistake. Heavenly Rice may opt to exchange the products and supply the correct product shortly to customer. Damaged items are to be returned to Heavenly Rice.
- Product Stock Unavailability
Should there be a stock unavailability, Heavenly Rice reserves the right to process the order accordingly such as waiting for the items’ closest available time or offering customer a full refund for the unavailable items.
- Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Heavenly Rice and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Heavenly Rice’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
- Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
- Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Heavenly Rice and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Heavenly Rice.
You agree to indemnify, defend and hold harmless Heavenly Rice, its directors, officers, employees, consultants, agents, agencies and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Heavenly Rice shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
- Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of Republic of Singapore and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Republic of Singapore courts.
- Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Heavenly Rice. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of See Hoy Chan.
Last updated 14 August 2014.