Privacy Policy

We at See Hoy Chan (1988) Private Limited (“Heavenly Rice”, “See Hoy Chan”, “we,” “us,” or “our”) know that our users (“you,” “your,” or “yourself”) care about how your personal information is used and shared. Heavenly Rice takes our customers privacy seriously and we will only collect and use your personal information as outlined below.

Please read the following to learn more about our Privacy Policy. By visiting or using the www.heavenlyrice.com website and domain name, any other linked pages, features, content, mobile applications, and any other services we offer from time to time in connection with any of the foregoing (collectively, the “Website”), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy.

We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

Visitors to the Website who have javascript enabled are tracked using Google Analytics. This data is primarily used to optimize the Website for our visitors, however we will use this data for marketing purposes. This data DOES NOT include any personalized identification information such as name or telephone number.

If you have any comments or suggestions, we would be pleased to receive them by emailing us at info@heavenlyrice.com

Collection of Personal Information

Heavenly Rice does not sell, share or trade customers personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group and/or our contractor for this Website for internal use only. When you create a Heavenly Rice account the personal information we collect may include your:

  • Name
  • Delivery Address
  • Email Address
  • Telephone Number
  • Mobile Number
  • Date of Birth
  • Gender
  • Other information

The personal information we collect from you will be used in some or all of the following ways:

  • To deliver the products you have purchased from Heavenly Rice
  • To update you on the delivery of the product and for customer support purposes
  • To provide you with relevant product information
  • To process your orders and to provide you with the services and information offered through our website and which you request
  • Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). When you register as a user on Heavenly Rice website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.

Payments that you make for your purchase on the Website will be processed by Paypal, it is not visible by us and no credit card numbers are stored in our server. We will only receive relevant data that is necessary to fulfill your order. You must only submit to us information which is accurate and not misleading, and you must keep it up to date and inform us of changes.

Your order details may be accessed by logging into your account on the Website. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords.

Updating Your Personal Information

You can update your personal information anytime by accessing your account on Heavenly Rice website.

Security of Your Personal Information

Heavenly Rice ensures that all information collected will be safely and securely stored. We protect your personal information by:

  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorised computer access
  • Securely destroying your personal information when it’s no longer needed for our record retention purposes

Last updated 14 August 2014.

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